Can u repair my laptop or pc ?
Do you deal only with laptops?
Do you support with software installations?
Do you deal with networking?
Do you provide warranty for repair?
Do you provide confidentiality of data?
What are your payment terms?
What do you mean by "No Fix, No Fee" policy?
Can u repair my laptop or pc ?
We can repair virtually all makes of laptop and Pc. We have accumulated rich experience in handling lots of difficult Software and Hardware problems for any make of Computer.
Do you deal only with laptops?
We repair all type of Pc and Laptop hardware and Software installations, For more information please call on 9790946892
Do you support with software installations?
Yes, we can. We expect you to provide us a legal copy of the software you want us to install.
Do you deal with networking?
Yes, we do. For more information about our networking please call our network engineer @ 044 45018310.
Do you provide warranty for repair?
We provide 30 days warranty on laptops/desktops repaired, Big Fix makes no warranty on data, express or implied, and Big Fix disclaims any data warranty of any kind.
Do you provide confidentiality of data?
Big Fix agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Big Fix subject to confidentiality agreements or as required by law.
What are your payment terms?
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Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement. The client is financially responsible for all shipping costs, custom duties and taxes to and from Big Fix. We accept Cash, Cheques, VISA, MasterCard and Bank Transfers. |
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What do you mean by "No Fix, No Fee" policy?
Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, apart from a small diagnoses fee of Rs. 100/-. If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours. If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours. If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point - i.e. a minimum of 2 hours. The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.
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